Hi, I'm Anna
User Researcher & service DESIGN SPECIALIST
About Me
I’m a UX Research, Service Design, and Program Development specialist with a decade of experience building scalable user research and research operations practices in large, fast-paced organizations. I am skilled in developing conscientious, scalable programs with a high level of organization and detail, making my work impactful throughout the business.
I am also a highly skilled, personable researcher who excels at qualitative research practices and interviews with customers. With expertise in a wide range of research methods, I can carefully select the most suitable approach to gather essential insights. Throughout my professional journey, I have conducted extensive Evaluative, Generative, and Mixed-Methods research projects for web, mobile, and enterprise software solutions.
Portfolio
A look at how I transformed UserTesting’s consulting programs for a better customer and employee experience.
Service Design | Program Development
Understanding a new Market Segment
A mixed-methods generative research project I conducted to understand a valuable new user for Avalara’s products.
User Research | User Personas
Iterative Improvements to Onboarding
A look at a large research program I developed to continuously inform product development and design.
User Research | Program Development
Content Testing for New Product Launch
An example of negotiating with stakeholders to deliver the most valuable information at the right time.
User Research | Content Testing
